Customer Service Representative
10-8 Realty Philadelphia
Position Overview
- 8 Realty is seeking a dependable and customer-focused Remote Customer Service Representative to join our team. The ideal candidate will serve as a primary point of contact for clients, tenants, prospective customers, and business partners, providing timely assistance and ensuring a positive experience throughout every interaction.
- Respond to customer inquiries by phone, email, and online communication channels.
- Provide accurate information regarding properties, services, appointments, applications, and general inquiries.
- Assist clients and tenants with questions, concerns, and service requests.
- Schedule property tours, appointments, and follow-up communications.
- Maintain accurate customer and property records in company systems.
- Follow up with prospective clients and applicants in a timely and professional manner.
- Escalate complex issues to the appropriate team member or department.
- Process and document customer requests according to company procedures.
- Monitor incoming communications and ensure timely responses.
- Maintain confidentiality when handling customer and company information.
- Collaborate with property management, leasing, and administrative teams.
- Perform other customer service and administrative duties as assigned.
- High school diploma or equivalent required.
- Previous customer service, administrative, real estate, or property management experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Professional, courteous, and solution-oriented approach.
- Ability to manage multiple tasks while maintaining attention to detail.
- Comfortable working independently in a remote environment.
- Proficiency with Microsoft Office, Google Workspace, CRM platforms, and online communication tools.
- Reliable internet connection and a professional remote workspace.
- Customer relationship management
- Appointment scheduling
- Data entry and recordkeeping
- Conflict resolution
- Email and phone communication
- Problem-solving
- Attention to detail
- Time management
- Competitive full-time compensation
- Paid time off
- Company benefits package
- Professional development opportunities
- Remote work flexibility
- Collaborative and supportive work environment
Ideal Candidate
The ideal candidate is organized, responsive, professional, and comfortable communicating with people from diverse backgrounds. This individual should be able to work independently, prioritize competing requests, and consistently deliver excellent customer service while representing 10-8 Realty professionally.
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