Bilingual Customer Service Representative (Spanish) – 2nd Shift
About Us:
At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.
We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.
As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.
Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.
Job Description:
Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.
This is an on-site position located in Warminster, PA. The rate of pay for this position is $17.70/hour.
We are seeking the following shift:
Monday-Friday 2pm-10pm
Training is the first 6 weeks from 9:30am-5:30pm
Responsibilities:
- Receive incoming calls regarding fingerprinting requests
- Determine locations via phone/computer for fingerprint collection
- Follow up with fingerprinting site vendors to obtain all related documentation
- Prepare and send welcome packets to new clients
- Process fingerprints and channel to the appropriate agency
- Monitor and maintain call center telephone line
Required Skills:
- Must be bilingual in Spanish
- Excellent phone, computer, and administrative skills
- Excellent customer service skills
- Professional and positive attitude
- Ability to work in a fast paced environment
- Proficiency in Microsoft Office suite, including Word and Excel
- Bilingual in Spanish a plus, but not required.
Education:
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits:
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
Additional Information:
All candidates are subject to a drug test and a background screening.
Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.