National Operations Manager
Remote
At A Glance:
We are looking for someone that lives in the Central or Eastern time zone to lead our team of Field Managers and engage with our clients. As the National Operations Manager you will be responsible for leading end‑to‑end operational execution of FlexForce field programs across multiple clients and markets.This role directly manages the Field Operations Manager (FOM) team and serves as the primary operational bridge between field leadership, shared services teams, and Client Services. The National Operations Manager ensures consistent KPI delivery, operational excellence, and scalable execution while supporting client needs in alignment with Sr.
Director, Client Services. The role drives national field performance, develops operational standards, and ensures FlexForce delivers high‑quality execution across all programs.
Minimum Pay: USD $75,000.00/Yr.
Maximum Pay: USD $80,000.00/Yr.
Additional Compensation:
Compensation is adjusted based on geographic location and state required minimums.
What We Offer:
- Biweekly pay
- Health and wellness benefits plans
- Flexible vacation and holiday policies
- 401(k) with employer matching
- Technology allowance
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
What You'll Do:
- Manage, coach, and develop a team of Field Operations Managers responsible for daily oversight of large, multi‑client FlexForce field teams
- Conduct performance planning, coaching sessions, and talent development, ensuring FOM accountability to program goals and execution standards
- Build a culture of performance, continuous improvement, and operational consistency across all markets
- Own national execution of FlexForce programs supporting multiple clients simultaneously, ensuring 100% execution of requirements and visit standards
- Oversee field coverage, hours utilization, staffing distribution, productivity pacing, and weekly KPI attainment across all clients and markets
- Implement corrective action plans based on analytics, trends, and field insights
- Conduct ride‑alongs, in‑market audits, and operational assessments to maintain quality and compliance
- Collaborate with Sr. Director, Client Services to translate client goals into actionable field execution plans
- Set and manage national standards for field execution, training expectations, communication flows, and operational processes
- Lead or support process improvements that drive consistency, scalability, and “best practice” field operations
- Partner with Client Services to support client communication, operational insights, KPI reporting, and strategic recommendations—without acting as the primary account owner
- Create and approve client‑facing operational reports that clearly communicate performance trends and ROI
- Collaborate with shared services teams to ensure programs launch smoothly and run efficiently
- Partner with Recruiting and FOMs to ensure staffing is aligned to program requirements and launch timelines
- Ensure field teams are fully trained and equipped to meet client objectives, including oversight of strategic training programs and standards
- Lead operational readiness for new programs, expansions, and process changes including communication cascades, tool rollouts, call report development, and field systems alignment
- Support cross-functional initiatives and special projects as assigned
- Travel up to 30–40% based on business needs
What You'll Bring:
Experience and Education:
- Bachelor’s degree or equivalent work experience preferred
- 5+ years of experience in retail, agency, or field operations environments
- Proven experience leading teams and managing multi-location programs
- Strong background in client service and operational execution
Skills and Attributes:
- Excellent written, verbal, and presentation skills
- Strong leadership, coaching, and mentoring capabilities
- Highly analytical with the ability to translate data into action
- Results-oriented mindset with a focus on performance, efficiency, and ROI
- Strong strategic thinking and complex problem-solving skills
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- High level of integrity, self-awareness, and professionalism
- Ability to work adjusted schedules and weekends as needed
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to:
- Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
- Frequently lift and carry up to 25 lbs
Important Information:
Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.
Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact.Visit us at www.channelpartners.com for more information.
Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA.We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights.
To view our privacy policies please visit Privacy Policy and California Privacy Rights.
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