Patient Concierge & Lead Conversion Specialist (Remote)
Gotham Footcare | Manhattan-Based Luxury Medical Practice
About Us
We are a premier podiatry and physical therapy practice based in Manhattan, known for delivering a high-touch, concierge-level patient experience. Our practice blends clinical excellence with a luxury hospitality approach, and we are seeking a polished, results-driven professional to serve as the first point of contact for new patients.
About the Role
This is not a traditional receptionist role.
You will act as a Patient Concierge & Lead Conversion Specialist, responsible for managing inbound calls, online inquiries, and follow-ups—guiding prospective patients into booked appointments while delivering an exceptional, white-glove experience.
This role is fully remote but operates on New York business hours (8:30 AM – 5:00 PM EST).
Responsibilities- Answer all inbound calls in real time with a polished, professional tone
- Respond to web inquiries, texts, and missed calls within 5 minutes
- Convert new patient inquiries into scheduled appointments
- Perform proactive follow-ups on:
- Missed calls
- Unscheduled leads
- No-shows and cancellations
- Educate patients on services and guide them to the most appropriate care
- Maintain accurate documentation in NexGen
- Familiarity with Nexhealth, GoHighLevel, Podiatry a plus
- Deliver a luxury-level, concierge patient experienceon every interaction
- Experience in:
- Medical office, med spa, aesthetics, or concierge hospitality
- OR high-performing call center / sales environment
- Strong phone presence (confident, warm, articulate)
- Proven ability to convert inquiries into booked appointments
- Highly responsive and organized
- Comfortable working in a performance-driven, metrics-based role
- Experience with CRM/scheduling systems preferred
- Response time to new leads: under 5 minutes
- High call answer rate during shift
- Lead-to-booking conversion rate
- Daily booking volume
- Follow-up conversion success
- Base Pay: $20–$25/hour (based on experience)
- Performance Bonuses:
- Per-booking incentives
- Monthly performance bonuses based on booking volume
- Top performers have the ability to significantly increase earnings through performance-based incentives.
- Monday–Friday
- 8:30 AM – 5:00 PM (EST)
- Fully remote (must have a quiet, professional work environment)
- Reliable high-speed internet
- Quiet workspace suitable for professional calls
- Headset for clear communication
- Ability to work exclusively during scheduled hours
- Be part of a growing, high-end medical brand in Manhattan
- Work in a role that directly impacts patient experience and business growth
- Opportunity to grow into leadership as the team expands
- Performance-based earning potential
To Apply
Please submit:
- Your resume
- A brief note describing your experience with phone-based sales or patient coordination
- For serious applicants, Please email a short voice recording introducing yourself to our main email address found on our website