Customer Service Representative

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a customer-focused Customer Service Representative to assist customers, provide product and service information, and support customer retention and sales opportunities. This role is ideal for individuals who enjoy solving problems, understanding customer needs, and building strong professional relationships.

• Welcome and assist customers in a friendly and professional manner.
• Answer customer questions and provide accurate product and service information.
• Support sales opportunities through customer interactions and follow-ups.
• Follow up with prospective and existing customers when appropriate.
• Assist with promotional and customer acquisition activities.
• Address routine customer concerns and provide timely solutions.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve service and sales objectives.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused attitude.
• Strong problem-solving and relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or promotional experience is a plus but not required.