Aircraft Parts Vendor/Customer Service Representative- Grand Pra with Security Clearance
PDS Defense Inc. Grand Prairie
PDS Defense, Inc. is seeking a Aircraft Parts Vendor/ Customer Service Representative, in Grand Prairie, TX. Job Description: Interpret customer order and delivery requirements, enter orders, and follow-up as necessary, ensuring fulfillment of orders are within company policy guidelines.
Communicate with customers on a daily basis regarding resolution of their order, delivery or account problems. Monitor customer orders for timely processing fulfillment. Apply problem-solving skills to help customers through their day-to-day requirements.
Initiate and be held accountable for Problem Resolution: Provide end-to-end resolution of Complex orders and complex customer concerns.
Management of Complex Orders with High Accuracy
Tool Rentals
Exchange Orders
Component Rentals
PBH Order Management
Initiate GSC (Global Supply Chain) Orders to support return to service initiatives; Interfaces with Procurement department to expedite orders with suppliers
Provisioning of sourcing recommendations and alternatives
Provide Customer Quotations with a high level of accuracy
Sell and promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities.
Locate and track logistics details in order to share with customers to support return to service efforts
Recommend priority and freight options to customers as needed to ensure delivery on time.
Interface with Technical Support
Initiate Problem Resolution discussion with on-site or regional Technical Representative
Liaise with Customer Logistics Manager (CLM) and Customer Support Manager (CSM) for escalation
Create and manage internal cases in Salesforce for expedited order logistics and customer communication
Includes regular collaboration with Customer Logistics Manager, AOG Teams at AHI and AOG Managers at logistics hub at AH France
Provide customers order status as requested, and coordinate with the warehouse and shipping when required
Source document research in Quality System - On Base - for Quality issue resolution
Initiate Corrective Action Requests (CARS) for Customer Compliant management and resolution
Prepare and distribute customer activity reports Education: Required- High school graduate or equivalent
Communicate with helicopter operators, using a basic understanding of aviation operations requirements. Preferred: Ability to understand basic French or German language
Technical Systems Proficiency: Required: SAP (or other ERP System Knowledge)
Microsoft Word, Office, and Excel or Google Workspace Preferred:
Hyperion, WebTEK Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations).
For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act
Communicate with customers on a daily basis regarding resolution of their order, delivery or account problems. Monitor customer orders for timely processing fulfillment. Apply problem-solving skills to help customers through their day-to-day requirements.
Initiate and be held accountable for Problem Resolution: Provide end-to-end resolution of Complex orders and complex customer concerns.
Management of Complex Orders with High Accuracy
Tool Rentals
Exchange Orders
Component Rentals
PBH Order Management
Initiate GSC (Global Supply Chain) Orders to support return to service initiatives; Interfaces with Procurement department to expedite orders with suppliers
Provisioning of sourcing recommendations and alternatives
Provide Customer Quotations with a high level of accuracy
Sell and promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities.
Locate and track logistics details in order to share with customers to support return to service efforts
Create internal cases in Salesforce for expedited order logistics and customer communication
Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support or increased salesRecommend priority and freight options to customers as needed to ensure delivery on time.
Interface with Technical Support
Initiate Problem Resolution discussion with on-site or regional Technical Representative
Liaise with Customer Logistics Manager (CLM) and Customer Support Manager (CSM) for escalation
Create and manage internal cases in Salesforce for expedited order logistics and customer communication
Includes regular collaboration with Customer Logistics Manager, AOG Teams at AHI and AOG Managers at logistics hub at AH France
Provide customers order status as requested, and coordinate with the warehouse and shipping when required
Source document research in Quality System - On Base - for Quality issue resolution
Initiate Corrective Action Requests (CARS) for Customer Compliant management and resolution
Analyze and monitor customer sales activity for trends and update management accordingly.
Daily management of ZSDTRP reportPrepare and distribute customer activity reports Education: Required- High school graduate or equivalent
Preferred- Associates degree or equivalent work experience Experience: Required- Minimum five (5) years' experience in logistics, technical, or customer support areas
Or a minimum of one (3) year experience in a position working with aviation parts. Preferred: 2 years SAP experience (preferably in Sales & Distribution (SD), Customer Service (CS) or Procurement)
Six Sigma Preferred: A&P License may be substituted for 2 years of experience Required: Strong Microsoft Office or Google Workplace skills
Strong organizational skillsProven track record of working in a fast paced demanding environment
Strong interpersonal skills Preferred: SAP and Salesforce Systems KnowledgeCommunication Skills: (Spoken, Written, Influencing, Proficiency in Other Languages as required by the Job.) Required: Able to communicate effectively with external and internal contacts, both verbally and in written form (English)
Communications with customer will primarily pertain to order pricing and delivery datesCommunicate with helicopter operators, using a basic understanding of aviation operations requirements. Preferred: Ability to understand basic French or German language
Technical Systems Proficiency: Required: SAP (or other ERP System Knowledge)
Microsoft Word, Office, and Excel or Google Workspace Preferred:
Hyperion, WebTEK Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations).
For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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