Service Desk Jobs in Cranberry Township
Why Next7 IT?
Join a team that provides the highest customer support experience through standard operating procedures, well-developed support tools, and customer service-focused support staff.
We are accountable to each other and believe...
Job Summary
ServiceDesk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows...
- Remote connectivity and troubleshooting
- Network Printers
- Video and Web Conferencing
- ServiceDesk tools
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings...
Support services to the government user community.
Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 ServiceDesk.
Create Remedy tickets for incidents and requests that are received by the user community while...
and automation to improve overall desktop computing reliability, efficiency and cost
- Collaborate with ServiceDesk, Infrastructure, Applications and Cybersecurity teams to ensure appropriate configuration and maintenance of the desktop environment inclusive...
with other IT teams to prioritize and solve quickly
- Log all calls in the ServiceDesk ticketing systems
- Escalate all out of scope issues in adherence of SLA timelines
- Take ownership of user problems and follow up the status of problems on behalf...
and ServiceDesk). Consult with external consultants to ensure that timeline and deliverable requirements are met.
Job Responsibilities/Essential Functions, including but not limited to the following:
- Monitor security of all technology and collaborate...
- Collaborate with ServiceDesk, Infrastructure, Applications and Cybersecurity teams to ensure appropriate configuration and maintenance...
in computer science or relevant field
- Mobile Device Management experience/ServiceDesk/Digital Workplace Services
- Certified in Agile/Scrum framework
Preferred Experience and Skills:
stylemargin:bottom:13.0px:- Experience with Tangoe is a plus...