Virtual Agent Jobs in Austin
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Kforce Technology Staffing-Austin-
RESPONSIBILITIES: Kforce has a client that is seeking a ServiceNow AI Implementation Specialist in Austin, TX.
Duties Include:
• Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue...
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Kforce Technology Staffing-Austin-
intake, routing, and resolution workflows
• Design omnichannel customer experiences (portal, contact center, mobile)
• Enable workflow automation using Flow Designer and platform capabilities
• Integrate AI (Now Assist, Virtual Agent, Predictive...
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Kforce Technology Staffing-Austin-
Implement AI-enabled features (Now Assist, Virtual Agent where applicable)
• Troubleshoot, test, and support deployments and enhancements
• Collaborate with architects and BPCs to deliver scalable solutions
REQUIREMENTS:
Certifications:
• ServiceNow CSA...
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Kforce Technology Staffing-Austin-
enabled capabilities (Now Assist, Virtual Agent where applicable)
• Troubleshoot, test, and support deployments and enhancements
• Collaborate with architects and BPCs to deliver scalable solutions
REQUIREMENTS:
Certifications:
• ServiceNow CSA...
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Kforce Technology Staffing-Austin-
deployments
• Standardize: Intake workflows, Case lifecycle management, Citizen engagement models, and compliance reporting patterns
• Integrate ServiceNow AI capabilities (Now Assist, Predictive Intelligence, Virtual Agent) into PSDS solutions
• Design...
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