Contact Center Jobs in Alexandria
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Search Results - Contact Center Jobs in Alexandria
SS&C TechnologiesAlexandriamindmatch.ai
as the primary point of contact for assigned mutual fund clients regarding contact center operations, service performance, and daily business needs
Build strong, collaborative relationships with client stakeholders and internal partners
Provide updates on call...
Alexandriaicims.com
Overview:
DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
This role is responsible for overall...
Koniag Government ServicesAlexandriamindmatch.ai
training.
Summary
Specialists provide telephonic contact center support to the general public who seek non‑legal information regarding patent applications, examination policy, fees, forms, processes, petitions, post‑issuance information, rule...
Alexandriaicims.com
executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
This role ensures SLA compliance, operational governance...
The Midtown GroupWashington, 7 mi from Alexandria
contact center operations.
Our Electronic Data Interchange Coordinators / Call Center Representatives will support D.C. medical providers who need assistance with invoices and payments for service they provide DC Medicaid recipients.
These positions...
Alexandriaicims.com
Cisco Unity Connection (CXN) through SIP and SCCP integrations.
• Cisco Contact Center Express (UCCX).
• Cisco Unified IM and Presence (IM&P).
• Cisco Emergency Responder (CER).
• Cisco Telepresence Video Communication Server and Expressway (VCS)...
Ennoble CareArlington (VA), 5 mi from Alexandria
at our Arlington, VA corporate headquarters.
Key Responsibilities
Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)
• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number...
Alexandriaicims.com
and consistent service delivery.
• Provide administrative leadership for staffing, workload distribution, documentation quality, and training needs.
Qualifications:
• U.S. Citizenship and active Secret clearance.
• Minimum 2 years of experience in a contact...
AfinitiWashington, 7 mi from Alexandriaappcast.io
Over the past 16 years, Afiniti’s patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey.
As our products evolve...
Alexandriaicims.com
the Contact Center are returned and resolved in a timely manner
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics...
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