Contact Center Jobs in Fresno
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Search Results - Contact Center Jobs in Fresno
MatchPoint-Fresno
Short Description
We are hiring a Sr. Contact Center Engineer to join our national Contact Center practice. In this role you will design, implement, and support advanced Amazon Connect solutions for enterprise and public sector clients, including...
ClearOne Advantage-Fresno
We’re a direct-to-consumer financial services company committed to treating people with respect and empathy.
About the Role
We are seeking a Senior Contact Center Platform Engineer to design, build, configure, and operate the telephony platform...
Brillio-Fresno
commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Contact Center Architect
Full time, Direct Hire
St. Louis / NY/NJ...
Optomi-Fresno
Infrastructure/Telephony Architect (100% Remote | Up to 25% Travel)
(Five9 CCaaS | Google AI Integration | Enterprise Contact Center Transformation)
Overview:
Optomi, in partnership with a leading financial services client, is seek...
Optomi-Fresno
Position Overview
Optomi, in partnership with an industry leading financial client, are seeking an experienced NICE SmartReach / LiveVox Platform Engineer to join the Contact Center and Telephony team. This is a hands-on engineering role supporting...
VERSA AI-Fresno
their own care: telecom carriers, MVNOs, prepaid and value wireless, monthly-pay insurance, retail electricity, car rental and vehicle mobility, travel, device protection and support, and large consumer brands running contact centers at scale...
HCLTech-Fresno
troubleshooting or high-volume contact center (20+ calls per day)
• Experience in the healthcare industry is preferred
• Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications
• Basic knowledge of SQL...
Talentoma-Fresno
and maintaining a professional, empathetic tone.
• Familiarity with contact-center tools, web-based account systems, or case notes is helpful.
• Able to learn policy terminology, premium billing concepts, and verification procedures.
• Clear written skills...
Radiant Systems Inc-Fresno
customer experience, and operational efficiency.
• Maintain knowledge of contact center policies, procedures, and support best practices.
• Provide regular reporting and analysis of key support metrics and performance indicators.
Specialized...
Infinite Computer Solutions-Fresno
and drive business efficiency.
Overview
The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role...
Dearest Care-Fresno
owned a patient funnel directly. You can whiteboard your last one from memory, stage by stage, with the conversion rates you inherited and the ones you left behind.
• Have run contact center or high volume care operations yourself: staffing models...
OhMD-Fresno
managing any of them.
• You care about the patient on the other end of the call, who is often stressed, sick, or worried about someone they love.
PREFERRED
• Call flow design in a contact center or IVR platform such as Twilio Studio, Five9, or Genesys...
Medasource-Fresno
Exposure to healthcare applications, patient/member data, digital health, CRM, CMS, contact center, or enterprise systems
• Experience supporting configuration, permissions, workflows, forms, queues, dashboards, or data validation
• Prior experience working...
Cloudelligent-Fresno
applications.
• Implement Amazon Connect contact center solutions enhanced with AI, integrating Amazon Lex, Amazon Bedrock, and AWS Lambda for conversational self-service and AI-assisted agents.
• Develop data ingestion, embedding, and retrieval pipelines...
Riptide-Fresno
customer experience, customer service, contact-center technology, automation or adjacent platforms.
• A track record of creating executive sponsorship, building compelling business cases and navigating complex Fortune 500 buying processes.
• Experience...
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