Contact Center Jobs in San Francisco
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Search Results - Contact Center Jobs in San Francisco
ICF-San Francisco
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
PwC-San Francisco
timelines- Reviewing solution architecture across LLMOps, conversational programming, and AI-powered contact center use cases- Coaching team members on generative AI methods, delivery planning, and technical problem solving- Identifying opportunities...
Forethought-San Francisco
Overview
In this role you lead the global contact center platform architecture team at Zendesk, shaping strategy for customer experience, cloud contact centres, and AI. You will engage with enterprise customers and executives to translate complex...
100 Salesforce, Inc.-San Francisco
is the fastest-growing interaction surface—from contact-center automation and field-service assistants to real-time sales coaching and multilingual global deployments.
As Director of Agentforce Voice Models, you will own the full voice intelligence stack...
appcast.io -
Miratech Group-San Francisco
Overview
In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...
Zendesk, Inc.-San Francisco
and transformative cloud technologies. We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust...
appcast.io -
UnitedHealth Group-San Francisco
Overview
In this role, you will lead horizontal AI, analytics, and reporting initiatives across multiple CCT workstreams within the enterprise Contact Center Transformation. You drive AI model development, performance measurement, and value...
Accellor-San Francisco
technical workstreams in Agile or hybrid delivery frameworks
• Bachelor’s degree in Computer Science, Engineering, or equivalent
Bonus Points:
• Experience designing or delivering Agentforce Voice, contact center AI, or conversational agent solutions...
UnitedHealth Group-San Francisco
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
Ever-San Francisco
to travel occasionally between the two markets as the function expands.
Nice to Have
• Automotive or EV background — Experience in dealership, automotive retail, or EV customer operations.
• Contact-center stand-up — Background standing up or scaling...
Accellor-San Francisco
in Agile or hybrid delivery frameworks
• Bachelor’s degree in Computer Science, Engineering, or equivalent
Bonus Points:
• Experience designing or delivering Agentforce Voice, contact center AI, or conversational agent solutions in Life Sciences...
workable.com -
Splash Financial-San Francisco
better ways of doing things.
WHAT YOU'LL DO AT SPLASH:
• Analyze servicing and collections performance along with application funnels and contact-center metrics.
• Build and maintain automated reports and data files for our lending partners...
Infosys Technologies-San Francisco
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
Five9-San Francisco
Job Description
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results...
Gametime United-San Francisco
post-purchase experience in a marketplace environment, customer service/support operations, or contact center technology
• Experience shipping AI or LLM-powered product features, ideally in a support or self-service context
• Familiarity with support...
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