Contact Center Jobs in Long Island City
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Search Results - Contact Center Jobs in Long Island City
Long Island City-icims.com-
members, etc.
• Identify, research, and resolve member issues by providing knowledgeable and professional service. When needed, escalate concerns using appropriate channels.
• Comply with Contact Center Key Performance Indicator (KPI) goals...
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New York, 4 mi from Long Island City-vnshealth.org-
Overview:
This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely...
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Long Island City-icims.com-
Development Contact Center provides strategic and operational leadership and oversight of LiveOnNY’s contact center operations, referral triage, and daily donor management activities. This role ensures regulatory compliance, operational excellence...
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PricewaterhouseCoopers LLP-New York, 4 mi from Long Island City-
At least a Bachelor's degree
• At least 2 years of experience
What Sets You Apart
• Experience with AI-powered contact center solutions
• Proficiency in Dialogflow and Amazon Lex for NLP tasks
• Utilizing Azure OpenAI and AWS Bedrock for AI development...
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Long Island City-icims.com-
hospitals. The role serves as the clinical revolving door to LiveOnNY, performing real-time analysis of potential donor cases and coordinating timely activation of downstream LiveOnNY resources in a high-volume, call-based contact center environment...
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PricewaterhouseCoopers LLP-New York, 4 mi from Long Island City-
service and drive business success, all while upholding our firm's values and contributing to broader business strategies.
Responsibilities
• Leading the development and implementation of AI-powered contact center solutions to enhance customer...
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Long Island City-icims.com-
Provide support to Contact Center, Retail Branches and Representative Offices for card related member inquiries and escalations.
• Maintain working knowledge of department functions to resolve member inquiries and determine appropriate escalation paths...
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Disability Solutions-New York, 4 mi from Long Island City-
and contribute to continuous improvement initiatives within the support organization.
What you'll bring:
• 1–3 years of experience in a technical support, IT helpdesk, or contact center role, preferably in a B2B SaaS environment.
• Strong troubleshooting...
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Long Island City-icims.com-
Documentation
• Ensure all contact center and clinical documentation is accurate, complete, confidential, and compliant with organizational and regulatory standards.
• Respond to occurrences and reportable events in accordance with organizational policy...
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Aetrex, Inc.-Teaneck, 11 mi from Long Island City-
customer and internal relationships (engaging with sales reps, accounting, distribution, and other departments to ensure smooth operations).
• Support managing and training the Customer Service department, which consists of the Contact Center, Order Entry...
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