Contact Center Jobs in Springfield (MA)
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Search Results - Contact Center Jobs in Springfield (MA)
MatchPoint-Springfield (MA)
Short Description
We are hiring a Sr. Contact Center Engineer to join our national Contact Center practice. In this role you will design, implement, and support advanced Amazon Connect solutions for enterprise and public sector clients, including...
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ClearOne Advantage-Springfield (MA)
We’re a direct-to-consumer financial services company committed to treating people with respect and empathy.
About the Role
We are seeking a Senior Contact Center Platform Engineer to design, build, configure, and operate the telephony platform...
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Floga Technologies-Springfield (MA)
Job Title: Healthcare Contact Center Agent (Contract)
Position Type: Contract
Location: Remote (Must be willing to work in PST or CST time zones)
Pay Rate: $12.00 – $14.00 / hour (All-Inclusive)
Position Overview
We are seeking dedicated...
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Veridic Solutions-Springfield (MA)
Job Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in contact center application engineering, telephony/CCaaS engineering, or a related field.
• Strong hands-on...
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Brillio-Springfield (MA)
commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Contact Center Architect
Full time, Direct Hire
St. Louis / NY/NJ...
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CDW-Springfield (MA)
Genesys Cloud Engineer
Remote
3. 6 month contract
Are you a contact center technology expert with deep experience in Genesys Cloud and enterprise voice platforms? We're seeking a Genesys Cloud Engineer to support, enhance, and optimize a large...
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Optomi-Springfield (MA)
Position Overview
Optomi, in partnership with an industry leading financial client, are seeking an experienced NICE SmartReach / LiveVox Platform Engineer to join the Contact Center and Telephony team. This is a hands-on engineering role supporting...
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XCUTIVES INC.-Springfield (MA)
engage directly with client executives, assess current state Retail contact center operations, design future ready AI led CX solutions, and drive business case, pricing, and ROI modeling. The role requires strong expertise across U.S. Retail contact...
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Xaxis Solutions-Springfield (MA)
Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.
The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web...
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Outcomes®-Springfield (MA)
Understanding of healthcare operations, pharmacy services, MTM programs, contact center
• operations, or population health programs.
• Experience supporting workforce management, operational leadership, campaign management, quality programs, or performance...
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ClosedWon Talent-Springfield (MA)
the sequences, and the playbook that the next hires inherit.
This is not a spray-and-pray role. You will run true enterprise prospecting into a focused set of target accounts across industries with large contact centers, including healthcare, insurance...
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Premier Staffing Partners-Springfield (MA)
and Generative AI to help organizations modernize customer engagement through AI-driven contact center solutions. This consulting role combines customer strategy, solution architecture, and emerging AI technologies to design intelligent customer and agent...
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VERSA AI-Springfield (MA)
their own care: telecom carriers, MVNOs, prepaid and value wireless, monthly-pay insurance, retail electricity, car rental and vehicle mobility, travel, device protection and support, and large consumer brands running contact centers at scale...
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Talentoma-Springfield (MA)
and maintaining a professional, empathetic tone.
• Familiarity with contact-center tools, web-based account systems, or case notes is helpful.
• Able to learn policy terminology, premium billing concepts, and verification procedures.
• Clear written skills...
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Brooksource-Springfield (MA)
security, privacy, regulatory, HIPAA, and PHI requirements.
Ideal Candidate Profile
• Hands-on Senior/Lead AI Engineer with experience building LLM-powered & agentic AI solutions in a customer service, contact center, or healthcare/insurance environment...
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