IT Service Manager Jobs in Alexandria
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Randstad-Alexandria
job summary:
The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation management system, and supervises the IT Help Desk.
The incumbent in this job class is responsible for achieving...
randstadusa.com -
Leidos-Alexandria
with customer’s messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries...
Leidos-Alexandria
years, or High School Diploma with 12 years.
Preferred Qualifications:
• Implements integration with external systems.
• Familiarity with Intelligence Community/DoD enterprise systems and networks
• Familiarity with integrating with IT Service...
leidos.com -
Leidos-Alexandria
on the Jira tool
• Other duties as required
Requirements:
• Experience providing Quality Management with IT Service Management Projects
• BS and 4 years of experience or a MS and 2 years of experience.
• Active Top Secret clearance with CI Poly
• Lean...
Leidos-Alexandria
Familiar with IT Service Management products such as ServiceNow
Certifications:
• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
• Candidate must possess...
Leidos-Alexandria
years, or High School Diploma with 12 years.
Preferred Qualifications:
• Implements integration with external systems.
• Familiarity with Intelligence Community/DoD enterprise systems and networks
• Familiarity with integrating with IT Service...
Leidos-Alexandria
troubleshooting issues in a growing environment.
• Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
• Strong oral and written communications skills.
• Strong leadership and mentoring...
Leidos-Alexandria
administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies to include, XenDesktop...
Leidos-Alexandria
such as web browsing and client software, and IT Service Management software.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
• Extensive experience...
Leidos-Alexandria
methodologies
• Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
• Ability to triage and properly classify incidents and prioritize work efforts accordingly
• Strong oral and written...
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