IT Service Manager Jobs in Alexandria
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General Dynamics Information Technology-Alexandria-
and requirements.
• Develop and maintain the Configuration Management (CM) Plan in accordance with DoD Enterprise standards.
• Configurations and Information Technology Service Management (ITSM) knowledge articles.
• DTO (Defense Tasking Order) tracking...
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Alexandria-icims.com-
supporting Windows 10 operating systems and Microsoft Office 2013 (or later equivalent).
• Experience using Remedy or a comparable IT service management (ITSM) / ticketing system.
• Must be able to pass a background check. May require additional background...
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Leidos-Alexandria-
and structured cabling coordination
• CMDB/change control and IT service management workflows
• Inventory management, wire map documentation, and rack schematics
• NLyte (or equivalent DCIM platform) for tracking status, workflow, and capacity
PREFERRED...
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Alexandria-akima.com-
warnings or actual failures of applications, network infrastructure, or processor degradation as described in the task.
• Utilize Information Technology Service Management to identify, track, respond to, manage, and close reported incidents, work orders...
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Leidos-Alexandria-
an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software. This individual should be detail oriented in order to capture customer...
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Decisionpoint Corporation-Alexandria-
Service Level Agreements (SLAs) and performance reporting in a structured IT environment.
Technical Knowledge (Required)
• Advanced troubleshooting of Windows operating systems and endpoint devices
• Active Directory and account provisioning management...
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Leidos-Alexandria-
Description
Leidos is seeking a Senior AIOps Engineer to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM) capabilities. This role is responsible for the design...
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Leidos-Alexandria-
Strong oral and written communications skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
Education...
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Leidos-Alexandria-
environment, responsible for ensuring mission readiness.
2. Manages change controls for documentation within a IT Service Management Tool (ITSM) and Configuration Management database (CMDB) and performs corrective action on any discrepancies or findings.
3. ..
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Leidos-Alexandria-
Experience coordinating with senior management and customers
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow...
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Leidos-Alexandria-
Identify and implement improvements to data collection, reporting processes, and analytical workflows.
Basic Qualifications
• Familiarity with IT Service Management (ITSM) tools, including ServiceNow and Remedy.
• Basic knowledge and understanding of PC...
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Leidos-Alexandria-
to work within an IT Service Management/ticketing system (ServiceNow) independently
• Strong oral and written communications skills with experience briefing senior government and military officials.
• Strong leadership and mentoring skills to guide...
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Leidos-Alexandria-
packaging tool certification.
• ITIL Foundation or similar IT service management certifications.
• Familiarity with Power BI or other reporting tools for generating endpoint management metrics and dashboards.
• Experience with other endpoint management...
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Leidos-Alexandria-
as a Tier 2 and Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as ServiceNow.
• Knowledge of IC IT standards and best practices.
• Extensive...
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Leidos-Alexandria-
skills
• Track record of working effectively individually, with peers, and with outside support elements
• Experience with IT Service Management (ITSM) products such as ServiceNow or Remedy.
Clearance:
• Due to the nature of the government contracts...
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