BDC Agent and Phone Operator | Full-time
Phone Operator & BDC Representative
Join the Team at Thelen Auto Group!
Looking for a fast-paced position where your personality, communication skills, and attention to detail truly make a difference? Thelen Auto Group is seeking an energetic, dependable, and customer-focused individual to join our team as a full-time Phone Operator & BDC Representative.
As the first point of contact for many of our customers, you’ll play a key role in creating a positive and professional first impression for our dealership group. If you thrive in a multi-tasking environment, enjoy helping people, and have a sharp eye for detail, we want to meet you!
What You’ll Do- Professionally answer and direct inbound calls using a multi-line phone system
- Assist customers and provide exceptional customer service on every call and online inquiry
- Complete, respond to, and assign internet leads across the dealership group
- Perform outbound service follow-up calls
- Help maintain accurate and organized customer databases
- Work across multiple systems and screens efficiently while maintaining accuracy
- Assist with additional administrative and customer support tasks as needed
- Positive attitude with strong communication and customer service skills
- Strong attention to detail and ability to stay organized in a fast-paced environment
- Ability to multitask effectively while maintaining accuracy
- Comfortable talking on the phone while typing and navigating multiple computer systems
- Excellent phone etiquette and professional communication skills
- Proficiency with computers and Microsoft Excel
- Ability to work independently and as part of a team
- 1+ year of customer service experience preferred
- Experience with multi-line phones, and CRM systems— but we are willing to train the right person!
- Ability to sit at a computer and work on the phone for extended periods
- Availability Monday through Friday, with rotating Saturdays required
Schedule
Monday – Friday 8:00 AM – 5:00 PMRotational Saturdays 9:00 AM – 3:00 PM
Benefits- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Life insurance
- 401(k) matching
- Referral program
- Health savings account
Why Join Thelen Auto Group?
At Thelen Auto Group, we believe great employees create great customer experiences. We offer a supportive team environment, opportunities to grow, and a workplace where your efforts are valued every day.
If you’re dependable, detail-oriented, and ready to start a rewarding career in the automotive industry, apply today!