Workforce Manager Jobs in Springfield

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Search Results - Workforce Manager Jobs in Springfield

Global CX Workforce Manager

apartmentHarveyplaceSpringfieldevent_available1 week ago

and partner for reliable reporting and dashboards • Evaluate and implement growing workforce-management tooling Key requirements • 7+ years of experience in workforce management, capacity planning, or related field • Experience building or redesigning...

Program Manager with Security Clearance

apartmentC3ELplaceSpringfieldevent_availableyesterday

telecommunications services support program. The Program Manager will have overall responsibility for contract performance, workforce management, task execution, quality, schedule, deliverables, customer coordination, and successful execution of telecommunications...

Full Stack Java Engineer — Workforce Management (WFM)

apartmentMiratech GroupplaceSpringfieldevent_available1 week ago

integrations with internal/external systems via REST, webhooks and messaging • Containerize applications and participate in cloud deployment, config management and environment consistency • Build and maintain Jenkins CI/CD pipelines with automated testing...

Senior ServiceNow Developers with Security Clearance

apartmentSystem One Holdings, LLCplaceSpringfieldevent_availabletoday

and Workforce Management Capability modules. • Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles. • Create, maintain, and enhance Dashboards and reporting, including scheduled reports. • Create and configure tool integrations...

Operations Lead (Enterprise Platforms)

apartmentICFplaceSpringfieldevent_availableyesterday

and government stakeholders to oversee workforce, quality assurance, training, and knowledge management while guiding transformation initiatives. Your leadership will ensure performance against SLAs and KPIs, improve operational efficiency, and enhance customer...

Systems Administrator, Journeyman

placeSpringfieldlanguageicims.comevent_available3 weeks ago

systems, and applications for performance, addressing issues proactively. • Investigate and repair outages, performance bottlenecks, and compatibility issues. • Security and Compliance: • Ensure compliance with DoD 8140 Cyberspace Workforce Management...

WFM Capacity Analyst

apartmentAptive EnvironmentalplaceSpringfieldevent_available1 week ago

targets • Design and optimize workforce management systems, tools, and integrations • Identify gaps and drive automated, scalable solutions • Partner with Technology and BI to enhance data infrastructure and analytics • Influence senior leadership to align...

CX Solution Consultant

apartmentGainwellplaceSpringfieldevent_available1 week ago

Master’s preferred • 5+ years in CX, consulting, pre-sales, or solution architecture • Strong knowledge of customer journey mapping, VoC, and CX metrics (SLA, CSAT, NPS, CES) • Experience with cost modeling tools or Workforce Management Tools • Experience...

Senior Routing Engine Developer (CX Platform)

apartmentMiratech GroupplaceSpringfieldevent_available5 days ago

and maintain APIs for routing configuration, administration, monitoring, and integration • Optimize for concurrency, fault tolerance, and predictable performance • Integrate routing with telephony, messaging, workforce management, CRM, identity, reporting...

Director, Virtual Clinical Operations (Patient Engagement)

apartmentPlanet PharmaplaceSpringfieldevent_available1 week ago

of contact with the Client Leadership Team • Inform strategy with market intelligence and trends through diverse channels • Support staffing and capacity planning with Workforce Management and Finance • Drive consistency across multiple departments within...