Contact Center Jobs in Greensboro
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Search Results - Contact Center Jobs in Greensboro
Brooksource-Greensboro-
for powering how customers and agents interact across digital and contact center platforms.
This team owns and supports customer-facing chat experiences, contact center integrations, agent experiences through Salesforce, and IVR capabilities through Genesys...
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Infosys Technologies-Greensboro-
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
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Graham Personnel Services-Greensboro-
Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
2. Excellent Active Listening skills
3. Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar...
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Miratech Group-Greensboro-
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
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Green Key Resources-Greensboro-
modeling and analytics tasks
Key requirements
• Bachelor's degree in Computer Science, Information Technology, or related field
• 12+ years in analytics, data science, or related fields
• 5+ years in senior-level roles
• Expertise in contact center data...
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Miratech Group-Greensboro-
JWT, secure API design
• Experience with Kafka, RabbitMQ or similar messaging systems
• Familiarity with Kubernetes, cloud platforms, observability tooling and secure software delivery practices
• Nice to have: WFM/CX or contact center domain...
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HCLTech-Greensboro-
troubleshooting or high-volume contact center (20+ calls per day)
• Experience in the healthcare industry is preferred
• Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications
• Basic knowledge of SQL...
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Radiant Systems Inc-Greensboro-
customer experience, and operational efficiency.
• Maintain knowledge of contact center policies, procedures, and support best practices.
• Provide regular reporting and analysis of key support metrics and performance indicators.
Specialized...
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Miratech Group-Greensboro-
Overview
In this role you will design and build a next-gen interaction routing platform for enterprise-scale contact centers. You’ll own the core routing engine, enabling real-time distribution of voice and digital interactions across agents...
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Medasource-Greensboro-
Exposure to healthcare applications, patient/member data, digital health, CRM, CMS, contact center, or enterprise systems
• Experience supporting configuration, permissions, workflows, forms, queues, dashboards, or data validation
• Prior experience working...
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OhMD-Greensboro-
managing any of them.
• You care about the patient on the other end of the call, who is often stressed, sick, or worried about someone they love.
PREFERRED
• Call flow design in a contact center or IVR platform such as Twilio Studio, Five9, or Genesys...
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Amazon-Greensboro-
of cloud contact centers. This is an opportunity to contribute to a high-impact service at scale while expanding your leadership and technical influence.
Compensation / Benefits
• flexible work hours
• health insurance (medical, dental, vision)
• 401(k)...
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Dearest Care-Greensboro-
owned a patient funnel directly. You can whiteboard your last one from memory, stage by stage, with the conversion rates you inherited and the ones you left behind.
• Have run contact center or high volume care operations yourself: staffing models...
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Miratech Group-Greensboro-
Overview
In this role you will design and deliver an enterprise-scale Workforce Management platform that supports forecasting, capacity planning, scheduling, and real-time adherence in contact centers. You will work within the Workforce Management...
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Clearstep-Greensboro-
with compliance tooling such as Vanta
• Experience with Terraform, Kubernetes, and multi-region or single-tenant deployments
• Experience with conversational AI, LLM applications, or contact center and telephony platforms
• Experience at an early-stage startup...
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