Contact Center Jobs in Syracuse
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MatchPoint-Syracuse
Short Description
We are hiring a Sr. Contact Center Engineer to join our national Contact Center practice. In this role you will design, implement, and support advanced Amazon Connect solutions for enterprise and public sector clients, including...
ClearOne Advantage-Syracuse
We’re a direct-to-consumer financial services company committed to treating people with respect and empathy.
About the Role
We are seeking a Senior Contact Center Platform Engineer to design, build, configure, and operate the telephony platform...
Floga Technologies-Syracuse
Job Title: Healthcare Contact Center Agent (Contract)
Position Type: Contract
Location: Remote (Must be willing to work in PST or CST time zones)
Pay Rate: $12.00 – $14.00 / hour (All-Inclusive)
Position Overview
We are seeking dedicated...
Veridic Solutions-Syracuse
Job Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in contact center application engineering, telephony/CCaaS engineering, or a related field.
• Strong hands-on...
Optomi-Syracuse
Position Overview
Optomi, in partnership with an industry leading financial client, are seeking an experienced NICE SmartReach / LiveVox Platform Engineer to join the Contact Center and Telephony team. This is a hands-on engineering role supporting...
TAG MedStaffing-Syracuse
contact center, we'd love to hear from you.
The Details
Fully remote
Monday–Friday, 9a-6p + 2 Saturdays per month
$25/hour
Bilingual required — Spanish or Mandarin
• must reside within 60 miles of NYC
What You'll Do
• Manage inbound and outbound...
Xaxis Solutions-Syracuse
Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.
The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web...
Outcomes®-Syracuse
Understanding of healthcare operations, pharmacy services, MTM programs, contact center
• operations, or population health programs.
• Experience supporting workforce management, operational leadership, campaign management, quality programs, or performance...
VERSA AI-Syracuse
their own care: telecom carriers, MVNOs, prepaid and value wireless, monthly-pay insurance, retail electricity, car rental and vehicle mobility, travel, device protection and support, and large consumer brands running contact centers at scale...
Talentoma-Syracuse
and maintaining a professional, empathetic tone.
• Familiarity with contact-center tools, web-based account systems, or case notes is helpful.
• Able to learn policy terminology, premium billing concepts, and verification procedures.
• Clear written skills...
HCLTech-Syracuse
troubleshooting or high-volume contact center (20+ calls per day)
• Experience in the healthcare industry is preferred
• Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications
• Basic knowledge of SQL...
Brooksource-Syracuse
security, privacy, regulatory, HIPAA, and PHI requirements.
Ideal Candidate Profile
• Hands-on Senior/Lead AI Engineer with experience building LLM-powered & agentic AI solutions in a customer service, contact center, or healthcare/insurance environment...
Medasource-Syracuse
Exposure to healthcare applications, patient/member data, digital health, CRM, CMS, contact center, or enterprise systems
• Experience supporting configuration, permissions, workflows, forms, queues, dashboards, or data validation
• Prior experience working...
Dearest Care-Syracuse
owned a patient funnel directly. You can whiteboard your last one from memory, stage by stage, with the conversion rates you inherited and the ones you left behind.
• Have run contact center or high volume care operations yourself: staffing models...
OhMD-Syracuse
managing any of them.
• You care about the patient on the other end of the call, who is often stressed, sick, or worried about someone they love.
PREFERRED
• Call flow design in a contact center or IVR platform such as Twilio Studio, Five9, or Genesys...
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