Office Manager

The Opportunity A growing, high-tech Managed Service Provider (MSP) specializing in VoIP and UCaaS solutions is seeking a sharp, organized Office / Operations Manager to serve as our team's operational backbone. In this confidential role, you will bridge the gap between business operations, team coordination, and executive support.

• Team & Dispatch Leadership: Supervise workflows for 14–18 personnel; schedule and dispatch field technicians and IT workers to client sites.
• Project & Ticket Coordination: Track tech projects (2 hours to 3 days), manage the internal ticketing system, and assist with billing, quoting, and commissions.
• Administration: Manage leadership calendars, oversee vendor/client communications, and handle light HR (PTO tracking, scheduling).

• Experience: 3–5 years in office administration, operations, or corporate supervision.
• Industry Tech IQ: understanding of IT, telecommunications, or SaaS environments.
• Software: Proficiency in CRMs and MS Office (experience with Rev-io, QuickBooks, Asana, or ADP is a plus).
• Location: Commutable distance to Ronkonkoma, NY.

• 401(k) Plan
• 10 PTO Days + 11 Paid Holidays
• Health, Vision, and Dental Benefits

education: Bachelors

Responsibilities

• Supervision: Oversee and support daily workflows for a team of 14–18 employees.
• Dispatch & Scheduling: Schedule and dispatch field technicians and IT workers to client sites.
• HR Support: Manage basic HR administration, including tracking employee paid time off (PTO) and scheduling.

• Project Monitoring: Track and monitor the lifecycle of various technical projects, ranging from short 2-hour tasks to multi-day deployments (2–3 days).
• Ticketing & Provisioning: Utilize internal ticketing systems to manage customer inquiries, route telecom/software issues, and facilitate backend updates for service provisioning.
• Billing & Commissions: Support customer billing operations, quoting, and commission tracking.

• Executive Support: Manage calendars and schedules for Edward and his partner.
• Vendor & Client Liaison: Act as the primary central contact point for clients, vendors, and partners, ensuring professional and clear communication.
• Inventory: Maintain and manage office supply inventories and general workspace organization.

• Scheduling Appointments
• Preparing Agendas
• Maintaining Calendars
• Organization
• Prioritizing
• Payroll
• Managing
• Operations
• Leading
• Influencing
• Planning
• Google for Business Suite
• Project Manager
• Front Desk
• Written Communication
• Problem Solving
• Office Management
• VOIP
• IT - Infrastructure
• Answering Phones
• Business Office
• Office Support

• Years of experience: 3 years
• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.