Contact Center Jobs in Dearborn (MI)
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Search Results - Contact Center Jobs in Dearborn (MI)
Slalom-Dearborn (MI)-
Overview
In this role, you design and deliver Genesys Cloud CX solutions for enterprise clients as part of Slalom’s Contact Center Modernization team. You work hands-on across requirements, build, testing, and go-live, collaborating...
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Accenture-Dearborn (MI)-
to evolving solution/program approaches, methodologies, and business development tools
Key requirements
• 8+ years in technology transformation focused on CCaaS or cloud contact center solutions
• 7+ years selling and leading large-scale transformation...
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Deloitte-Dearborn (MI)-
Overview
In this role you drive Deloitte’s Contact Center and Customer Service transformation, serving as a trusted advisor to executive stakeholders. You will shape and deliver programs using CCaaS platforms like NICE CXone and Amazon Connect...
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Deloitte-Dearborn (MI)-
impact across digital self-service, contact center, and field service experiences in healthcare.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for health care clients...
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Deloitte-Dearborn (MI)-
Overview
In this role you drive service transformation strategies for Consumer clients across digital self-service, contact center, and field service. You partner with senior stakeholders to turn business questions into actionable roadmaps and AI...
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Deloitte-Dearborn (MI)-
engagements defining service strategies for digital self-service, contact center, and field service experiences for Technology clients
• Define and deliver AI-enabled service strategies with cross-functional client teams to meet customer and business goals...
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Deloitte-Dearborn (MI)-
Overview
In this client-facing leadership role, you guide service strategy and technology transformation for Telecom, Media & Entertainment clients. You’ll shape executive-level strategies across digital self-service, contact center, and field...
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Deloitte-Dearborn (MI)-
that enhances subscriber experiences and business value.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for TME clients
• Partner with client CX, digital, technology...
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McKinsey & Company-Dearborn (MI)-
environments
• Experience in tech-enabled transformation of operational processes (frontline, back-office, finance/HR, contact center, claims, mortgages, case management)
• Proven ability to lead transformational initiatives within a back-office/shared services...
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Deloitte-Dearborn (MI)-
disciplinary teams and global delivery.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for Consumer clients
• Partner with client leaders in CX, digital, technology...
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