Contact Center Jobs in Grand Rapids
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Search Results - Contact Center Jobs in Grand Rapids
ICF-Grand Rapids
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
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Grand Rapids
preferably in a contact center environment required
Knowledge, Skills and Abilities
• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail...
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icims.com -
Miratech Group-Grand Rapids
Overview
In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...
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UnitedHealth Group-Grand Rapids
Overview
In this role you will shape enterprise contact center and AI-enabled telephony platforms within Optum Serve IT. You’ll collaborate with product, security, and operations to implement cloud-based solutions across AWS/Azure, modernize...
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Infosys Technologies-Grand Rapids
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
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Porch Group-Grand Rapids
customer and operational issues with urgency and judgment
Key requirements
• 7+ years in support, contact center, or customer operations leadership with management experience
• Experience managing a distributed or remote workforce across multiple time...
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Deloitte-Grand Rapids
Overview
In this role you drive Deloitte’s Contact Center and Customer Service transformation, serving as a trusted advisor to executive stakeholders. You will shape and deliver programs using CCaaS platforms like NICE CXone and Amazon Connect...
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UnitedHealth Group-Grand Rapids
Overview
In this role, you will lead horizontal AI, analytics, and reporting initiatives across multiple CCT workstreams within the enterprise Contact Center Transformation. You drive AI model development, performance measurement, and value...
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UnitedHealth Group-Grand Rapids
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
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Miratech Group-Grand Rapids
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
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Green Key Resources-Grand Rapids
modeling and analytics tasks
Key requirements
• Bachelor's degree in Computer Science, Information Technology, or related field
• 12+ years in analytics, data science, or related fields
• 5+ years in senior-level roles
• Expertise in contact center data...
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Miratech Group-Grand Rapids
JWT, secure API design
• Experience with Kafka, RabbitMQ or similar messaging systems
• Familiarity with Kubernetes, cloud platforms, observability tooling and secure software delivery practices
• Nice to have: WFM/CX or contact center domain...
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Miratech Group-Grand Rapids
Overview
As a Senior Routing Engine Developer, you design and build a next-generation routing platform for enterprise-scale contact centers. You will shape real-time distribution of voice and digital interactions across agents, queues...
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Miratech Group-Grand Rapids
Overview
In this role, you will help build an enterprise-scale Workforce Management platform that forecasts, schedules, and optimizes contact center operations. You’ll work across frontend, backend, and integration layers to deliver scalable...
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UnitedHealth Group-Grand Rapids
Intervention and collections teams from pilot to steady state
• Own contact center performance: occupancy, productivity, and KPI/SLA benchmarks with WFM
• Drive cash acceleration for retained self-pay accounts (60-day window) and track monthly cash capture...
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