Contact Center Jobs in Detroit
Search jobs in
1 - 15 of 25
Search Results - Contact Center Jobs in Detroit
Slalom-Detroit-
Overview
In this role, you design and deliver Genesys Cloud CX solutions for enterprise clients as part of Slalom’s Contact Center Modernization team. You work hands-on across requirements, build, testing, and go-live, collaborating...
Read more
ICF-Detroit-
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
Read more
Miratech Group-Detroit-
Overview
In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...
Read more
UnitedHealth Group-Detroit-
Overview
In this role you will shape enterprise contact center and AI-enabled telephony platforms within Optum Serve IT. You’ll collaborate with product, security, and operations to implement cloud-based solutions across AWS/Azure, modernize...
Read more
Infosys Technologies-Detroit-
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
Read more
Accenture-Detroit-
to evolving solution/program approaches, methodologies, and business development tools
Key requirements
• 8+ years in technology transformation focused on CCaaS or cloud contact center solutions
• 7+ years selling and leading large-scale transformation...
Read more
Porch Group-Detroit-
customer and operational issues with urgency and judgment
Key requirements
• 7+ years in support, contact center, or customer operations leadership with management experience
• Experience managing a distributed or remote workforce across multiple time...
Read more
Deloitte-Detroit-
Overview
In this role you drive Deloitte’s Contact Center and Customer Service transformation, serving as a trusted advisor to executive stakeholders. You will shape and deliver programs using CCaaS platforms like NICE CXone and Amazon Connect...
Read more
UnitedHealth Group-Detroit-
Overview
In this role, you will lead horizontal AI, analytics, and reporting initiatives across multiple CCT workstreams within the enterprise Contact Center Transformation. You drive AI model development, performance measurement, and value...
Read more
General Motors-Detroit-
systems for data analysis
• Use Databricks and related analytics tools to scale operational insights
• Translate findings into clear recommendations and prioritize issues by impact
• Collaborate with engineering, technology, and contact-center teams...
Read more
UnitedHealth Group-Detroit-
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
Read more
Miratech Group-Detroit-
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
Read more
Deloitte-Detroit-
impact across digital self-service, contact center, and field service experiences in healthcare.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for health care clients...
Read more
Deloitte-Detroit-
Overview
In this client-facing leadership role, you guide service strategy and technology transformation for Telecom, Media & Entertainment clients. You’ll shape executive-level strategies across digital self-service, contact center, and field...
Read more
Deloitte-Detroit-
that enhances subscriber experiences and business value.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for TME clients
• Partner with client CX, digital, technology...
Read more
12
Companies now hiring in Detroit:
Contact Center – Related jobs in Detroit:
Contact Center jobs in Detroit – Similar offers:
Contact Center jobs – More cities:
Broaden your job search:
Don’t miss out on new job openings!
Create a job alert for: Contact Center, Detroit
It's free, and you can cancel email updates at any time
12