Contact Center Jobs in Kalamazoo
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Search Results - Contact Center Jobs in Kalamazoo
Gryphon Place-Kalamazoo
driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.
STATEMENT OF THE JOB
• The Contact Center Operations Director is responsible for overseeing the operations...
Gryphon Place-Kalamazoo
suicide prevention coalitions, and community-based organizations across Michigan.
• Working under the direction of the Contact Center Operations Director, the Outreach Specialist is responsible for strengthening awareness, coordination, and collaboration...
Gryphon Place-Kalamazoo
and continuous improvement efforts across Contact Center operations. This role focuses on ensuring service quality, consistency, and effectiveness through structured quality assurance processes, data analysis, and cross-functional collaboration.
• Working closely...
Gryphon Place-Kalamazoo
wellness and resilience initiatives that support the mental health and wellbeing of Contact Center employees. This role focuses on mitigating the impact of high-stress work, including exposure to crisis and trauma-related calls, by providing structured...
Gryphon Place-Kalamazoo
services through the Michigan Crisis Access Line (MiCAL), a statewide 24/7 crisis contact center.
• This role is responsible for ensuring high-quality, clinically sound crisis intervention during assigned shifts by supporting staff, monitoring service...
Gryphon Place-Kalamazoo
Health Plans, hospitals, schools, law enforcement, suicide prevention coalitions, and community-based organizations across Michigan.
• Working under the direction of the Contact Center Operations Director, the Outreach Specialist is responsible...
Gryphon Place-Kalamazoo
Crisis Access Line (MiCAL), a statewide 24/7 crisis contact center. This role ensures consistent, high-quality service delivery by supervising shift leadership, supporting frontline staff performance, and maintaining alignment with clinical standards...
Gryphon Place-Kalamazoo
experience, including oversight of leaders.
• Certified Crisis Specialist (or ability to be certified within 1 year of hire)
• Must be a resident of the State of Michigan
Preferred:
• Experience in crisis line services, 988, or contact center environments...
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