Contact Center Jobs in Kannapolis
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Search Results - Contact Center Jobs in Kannapolis
IntuitKannapolis
peer escalations with minimal leadership guidance.
• 4+ years of experience in contact center, customer service, or back-office operations enabling the seamless navigation of high-volume, service-related business needs.
• Comfortable with leveraging...
LHHCharlotte, 21 mi from Kannapolis
We are partnering with a rapidly growing service organization seeking a Director of Contact Center Operations to lead and optimize a multi-site inbound customer contact center supporting a nationwide operation.
This is a highly visible leadership...
IntuitKannapolis
peer escalations with minimal leadership guidance.
• 4+ years of experience in contact center, customer service, or back-office operations enabling the seamless navigation of high-volume, service-related business needs.
• Comfortable with leveraging...
Charlotte, 21 mi from Kannapolisicims.com
Contact Center Supervisor position!
Your Role:
As Contact Center Supervisor, you’ll:
• Review the performance of the employees that report to you. This includes setting goals, having conversations about their performance, providing positive...
IntuitKannapolis
peer escalations with minimal leadership guidance.
• 4+ years of experience in contact center, customer service, or back-office operations enabling the seamless navigation of high-volume, service-related business needs.
• Comfortable with leveraging...
ICFCharlotte, 21 mi from Kannapolis
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
Info Way SolutionsCharlotte, 21 mi from Kannapolis
will possess strong automation architecture expertise, extensive Contact Center domain knowledge, and hands-on experience with Conversational AI, Generative AI, and Google Cloud AI technologies. The role involves developing innovative automation solutions...
IntuitKannapolis
peer escalations with minimal leadership guidance.
• 4+ years of experience in contact center, customer service, or back-office operations enabling the seamless navigation of high-volume, service-related business needs.
• Comfortable with leveraging...
ClifyXCharlotte, 21 mi from Kannapolis
with Information Technology, preferably in Contact center Kore.ai, ASAPP or Google GECX platforms testing voice assistants, Chatbots, Voicebots, IVR systems, or NLP frameworks (e.g., ASR, TTS, Intent Recognition, NER)
• 3+ years’ experience in Cyara or Agentic Automation...
IntuitKannapolis
peer escalations with minimal leadership guidance.
• 4+ years of experience in contact center, customer service, or back-office operations enabling the seamless navigation of high-volume, service-related business needs.
• Comfortable with leveraging...
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