Contact Center Jobs in Quincy (MA)
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Search Results - Contact Center Jobs in Quincy (MA)
IberdrolaQuincy (MA)
discipline, and benefits realization
• Executive-level communication and stakeholder management capability
• Executive communication
• Stakeholder management
• Strategic influence
• SAP S/4HANA Utilities / IS-U
• SAP Service Cloud
• CCaaS (Contact Center...
DeloitteQuincy (MA)
Overview
In this role you drive Deloitte’s Contact Center and Customer Service transformation, serving as a trusted advisor to executive stakeholders. You will shape and deliver programs using CCaaS platforms like NICE CXone and Amazon Connect...
DeloitteQuincy (MA)
impact across digital self-service, contact center, and field service experiences in healthcare.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for health care clients...
DeloitteQuincy (MA)
Overview
In this client-facing leadership role, you guide service strategy and technology transformation for Telecom, Media & Entertainment clients. You’ll shape executive-level strategies across digital self-service, contact center, and field...
ChewyQuincy (MA)
and accountability.
Key requirements
• 8+ years in Workforce Management, Real-Time Management, Command Center operations, or large-scale multi-channel contact centers
• 4+ years in people leadership with distributed teams
• Experience across multiple channels...
DeloitteQuincy (MA)
engagements defining service strategies for digital self-service, contact center, and field service experiences for Technology clients
• Define and deliver AI-enabled service strategies with cross-functional client teams to meet customer and business goals...
DeloitteQuincy (MA)
that enhances subscriber experiences and business value.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for TME clients
• Partner with client CX, digital, technology...
DeloitteQuincy (MA)
Overview
In this role you drive service transformation strategies for Consumer clients across digital self-service, contact center, and field service. You partner with senior stakeholders to turn business questions into actionable roadmaps and AI...
SonosQuincy (MA)
Salesforce solutions across service, platform, and commerce initiatives
• Build Apex, Lightning Web Components, and Flow solutions with maintainable patterns
• Apply Service Cloud expertise to contact-center workflows and agent integrations
• Design...
Maven AGIQuincy (MA)
into production
• Improve latency, reliability, call quality, and user experience
• Integrate with telephony and contact-center platforms (SIP, PSTN, WebRTC, Twilio, Genesys, Cisco, RingCentral, Zendesk Talk)
• Build systems enabling AI agents to execute real...
PwCQuincy (MA)
Review architecture across LLMOps, conversational programming, and AI-powered contact center use cases
• Coach team members on generative AI methods, delivery planning, and problem solving
• Identify opportunities to apply ML, NLP, and digital tooling...
DeloitteQuincy (MA)
disciplinary teams and global delivery.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for Consumer clients
• Partner with client leaders in CX, digital, technology...
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