Contact Center Jobs in Cambridge
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Search Results - Contact Center Jobs in Cambridge
Iberdrola-Cambridge
discipline, and benefits realization
• Executive-level communication and stakeholder management capability
• Executive communication
• Stakeholder management
• Strategic influence
• SAP S/4HANA Utilities / IS-U
• SAP Service Cloud
• CCaaS (Contact Center...
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Deloitte-Cambridge
Overview
In this role you drive Deloitte’s Contact Center and Customer Service transformation, serving as a trusted advisor to executive stakeholders. You will shape and deliver programs using CCaaS platforms like NICE CXone and Amazon Connect...
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Staples-Cambridge
and contact center services aligned with business goals. The role focuses on uptime, security, and modernization, partnering across IT and business teams to optimize spend and service quality. This is a chance to drive transformation in a customer-centric tech...
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Deloitte-Cambridge
impact across digital self-service, contact center, and field service experiences in healthcare.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for health care clients...
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Deloitte-Cambridge
engagements defining service strategies for digital self-service, contact center, and field service experiences for Technology clients
• Define and deliver AI-enabled service strategies with cross-functional client teams to meet customer and business goals...
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Deloitte-Cambridge
Overview
In this client-facing leadership role, you guide service strategy and technology transformation for Telecom, Media & Entertainment clients. You’ll shape executive-level strategies across digital self-service, contact center, and field...
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Deloitte-Cambridge
that enhances subscriber experiences and business value.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for TME clients
• Partner with client CX, digital, technology...
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Chewy-Cambridge
and accountability.
Key requirements
• 8+ years in Workforce Management, Real-Time Management, Command Center operations, or large-scale multi-channel contact centers
• 4+ years in people leadership with distributed teams
• Experience across multiple channels...
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Sonos-Cambridge
Salesforce solutions across service, platform, and commerce initiatives
• Build Apex, Lightning Web Components, and Flow solutions with maintainable patterns
• Apply Service Cloud expertise to contact-center workflows and agent integrations
• Design...
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Maven AGI-Cambridge
into production
• Improve latency, reliability, call quality, and user experience
• Integrate with telephony and contact-center platforms (SIP, PSTN, WebRTC, Twilio, Genesys, Cisco, RingCentral, Zendesk Talk)
• Build systems enabling AI agents to execute real...
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Deloitte-Cambridge
Overview
In this role you drive service transformation strategies for Consumer clients across digital self-service, contact center, and field service. You partner with senior stakeholders to turn business questions into actionable roadmaps and AI...
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PwC-Cambridge
Review architecture across LLMOps, conversational programming, and AI-powered contact center use cases
• Coach team members on generative AI methods, delivery planning, and problem solving
• Identify opportunities to apply ML, NLP, and digital tooling...
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Deloitte-Cambridge
disciplinary teams and global delivery.
Responsibilities
• Lead service strategy engagements across digital self-service, contact center, and field service experiences for Consumer clients
• Partner with client leaders in CX, digital, technology...
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